Coup Refund Policy

- What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.Please note, you must return your products within 14 days. If you have received a damaged item, your returns period will be extended to 30 days.

- We do not accept:

  • Products damaged by misuse or showing signs of wear.
  • Products that have been used, altered, assembled, or installed, unless they are defective.

- Can I exchange my purchase for another product?

You’ll be able to return your products through our hotline 01116007111 or exchange it from your nearest store.

- If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

If you’ve paid by Credit or Debit Card, here’s how long it will take:

  • 5 business days to receive your returned items.
  • 2 business days to perform a quality check and issue the refund.
  • Your bank or card issuer may take an additional 4-15 business days to process the transaction.